Your privacy matters to us. This Privacy Policy explains what personal data 92r3 collects, why we collect it, how it is used and stored, and what rights you have over your own information. Please read it carefully alongside our Terms & Conditions.
These cards summarise key principles — the full policy below contains the binding detail.
92r3 collects only the personal data necessary to provide the Services, comply with legal and KYC obligations and communicate with you effectively. We do not collect data for the sake of it.
All personal data is stored using industry-standard encryption and security measures. Access to personal data is restricted to authorised personnel on a need-to-know basis. We maintain data security procedures aligned with applicable standards.
92r3 does not sell your personal data to third-party advertisers or data brokers. Data is shared only where necessary for service delivery, legal compliance or at your explicit request.
You have the right to access, correct and in applicable circumstances request deletion of your personal data. You may also object to certain processing activities or request data portability where the legal framework allows.
92r3 uses cookies and similar tracking technologies for platform functionality, session management and analytics. You can manage cookie preferences from your account settings or browser controls.
We will communicate changes to this Privacy Policy with reasonable advance notice. Continued use of the Services after the effective date of any update constitutes acceptance of the revised terms.
This Privacy Policy ("Policy") describes how 92r3 ("92r3", "we", "us", "our") collects, processes, stores, shares and protects personal data relating to users ("you", "your") of the 92r3 website, mobile applications and all associated services (collectively, "the Services").
By registering an account with 92r3 or accessing the Services, you acknowledge that you have read and understood this Policy. Where processing of your personal data requires consent under applicable law, we will obtain such consent through a clearly affirmative action at the point of data collection.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy. All three documents together govern the relationship between you and 92r3.
92r3 acts as the Data Controller for personal data collected through the Services. All data protection queries, requests to exercise your rights, or complaints regarding our data-handling practices should be directed to the 92r3 data protection contact as set out in Section 16 of this Policy.
Where 92r3 engages third-party Data Processors — for example, payment service providers, KYC verification services or analytics platforms — we ensure appropriate data processing agreements are in place to protect your personal data in accordance with this Policy.
When you create a 92r3 account, we collect the following data:
To comply with applicable anti-money laundering (AML) and identity-verification obligations, we may collect:
We collect records of all financial transactions on your account, including deposit amounts, withdrawal requests, bet histories, bonus activations and account balance movements. We do not store full payment card numbers; masked card data may be retained for reconciliation purposes only.
We automatically collect certain technical data when you use the Services:
| Data Type | Examples | Purpose |
|---|---|---|
| Device information | Device type, operating system, browser version | Platform optimisation & fraud detection |
| IP address | IPv4/IPv6 address at time of login | Security, geo-restriction compliance |
| Session data | Login timestamps, session duration, pages visited | Account security, responsible gambling monitoring |
| Behavioural data | Games played, bet sizes, navigation patterns | Service personalisation, responsible gambling tools |
| Referral data | Referring URL or marketing campaign identifier | Traffic analysis, promotion attribution |
When you contact our support team via email or live chat, we retain records of those communications, including the content of messages and any attachments, for a period necessary to resolve the query and for quality assurance and training purposes.
Where applicable data protection law requires a legal basis for processing personal data, 92r3 relies on the following bases:
92r3 processes your personal data for the following purposes:
92r3 does not sell your personal data. We may share personal data with third parties only in the following circumstances:
We engage third-party vendors to support the operation of the Services, including payment processing companies, KYC verification providers, cloud hosting services, fraud detection tools and customer communications platforms. These parties process data only under our instruction and subject to written data processing agreements.
We may disclose personal data to competent regulatory authorities, law enforcement agencies, licensing bodies or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of 92r3, its users or third parties.
In the event of a merger, acquisition, business restructuring or sale of assets involving 92r3, personal data may be transferred to the acquiring entity. We will notify affected users of any such transfer and the applicable privacy terms in advance.
We may share data with other parties where you have given your explicit consent to such sharing for a specified purpose. You may withdraw such consent at any time by contacting our support team.
92r3 operates internationally and your personal data may be processed in countries outside Pakistan. Where personal data is transferred to third countries, we take appropriate measures to ensure that an adequate level of protection is maintained, including the use of contractual safeguards such as standard data protection clauses or reliance on adequacy decisions where applicable.
If you have questions about the safeguards applicable to specific international transfers of your data, please contact us using the details in Section 16.
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & registration data | Duration of account + 5 years post-closure | Legal obligation, AML compliance |
| KYC documents | 5 years from account closure or last transaction | Legal obligation (AML regulations) |
| Transaction records | 5–7 years | Legal, regulatory and tax compliance |
| Support communications | 3 years from last communication | Legitimate interests, dispute resolution |
| Technical/usage logs | Up to 12 months | Security, fraud detection |
| Marketing preferences | Until consent withdrawn + 1 year | Consent record-keeping |
Upon expiry of the relevant retention period, personal data will be securely deleted or anonymised so that it can no longer identify you.
92r3 uses cookies, web beacons and similar technologies when you access the platform. These serve the following general purposes:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair the functionality of the 92r3 platform. For a full list of cookies currently in use and their specific purposes, please refer to the cookie settings panel accessible from your account dashboard.
Subject to applicable law, you have the following rights in relation to your personal data held by 92r3:
Request a copy of the personal data we hold about you (a Subject Access Request). We will respond within 30 days of receiving a valid request.
Request correction of inaccurate or incomplete personal data. You may also update certain account details directly from your account settings.
Request deletion of your personal data in certain circumstances — for example, where data is no longer necessary or where you withdraw consent. Legal retention obligations may limit this right.
Request that we limit how we process your data in certain situations, for example while a rectification request is being assessed.
Where technically feasible and where the legal framework permits, receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will cease that processing immediately upon receipt of your request.
To exercise any of the above rights, please contact us using the details provided in Section 16. We may need to verify your identity before processing a rights request. We will not charge a fee for reasonable requests but may charge or decline requests that are manifestly unfounded or excessive.
92r3 implements and maintains appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include, but are not limited to:
Despite these measures, no system is entirely immune from security risks. In the event of a data breach that poses a material risk to your rights, we will notify affected users and relevant authorities as required by applicable law, without undue delay.
The Services are strictly for adults aged 18 years and above — or the higher minimum age required by the operator's licence jurisdiction. 92r3 does not knowingly collect personal data from individuals under the minimum permitted age. If we become aware that personal data has been collected from an underage user, we will take immediate steps to delete that data and close the associated account.
If you believe that a minor has registered an account or submitted personal data to 92r3, please contact us immediately using the details in Section 16. We take underage gambling and underage data collection extremely seriously.
The 92r3 platform may contain references to or integrations with third-party services — for example, payment processors or identity verification providers. Where such integrations collect data directly from you, those third parties' own privacy policies will govern that data collection. 92r3 is not responsible for the privacy practices of third-party providers.
We recommend that you review the privacy policies of any third-party service you interact with in connection with the Services, particularly payment providers such as those you may use for deposits and withdrawals.
92r3 reserves the right to update or revise this Privacy Policy at any time. Where material changes are made, we will notify registered users via email and/or a prominent on-platform notice with a reasonable advance notice period before the changes take effect.
The effective date at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically to stay informed about how we handle your personal data. Your continued use of the Services following the effective date of any update constitutes your acknowledgement of the revised Policy.
For any queries, concerns or requests related to this Privacy Policy — including requests to exercise your data rights — please contact the 92r3 data protection team using the following contact:
We aim to acknowledge data rights requests within 5 business days and provide a substantive response within 30 days. For complex requests we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason.
If you are dissatisfied with how we have handled your personal data or responded to a rights request, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction where you are located. In Pakistan, data protection regulation is evolving — please seek independent guidance regarding the appropriate authority for your complaint.
We serve users across Pakistan, including in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities. All data-related communications are handled in English. Urdu-language support is available upon request through our live chat service.
This Privacy Policy works hand-in-hand with our Terms & Conditions and Responsible Gambling guidelines. Together they give you a complete picture of how 92r3 operates and how your data and wellbeing are protected.
For informational purposes only. Not legal advice. 18+ only. Local laws may restrict gambling.